New travel restrictions in Canada – Mandatory quarantine or isolation

To all employees travelling for business purposes, their managers and project managers

February 24, 2021

As of February 22, all travellers, with some exceptions (see below), arriving to Canada by air will be required to take a COVID-19 molecular test upon arrival and quarantine for three (3) days in a government-authorized hotel while waiting for the test result.

Should the test result be negative, travellers will have to quarantine for the remaining 14-day quarantine in an appropriate setting of their choice. Should the test be positive, travellers will be relocated to a designated facility to continue their quarantine.


Essential workers such as CAE employees who were handed a CPHO quarantine exemption letter by their manager or from a customer, may be exempted from the test at arrival and quarantine restrictions.

Because the quarantine exemption approval is solely at the discretion of the Canadian Services Border Agency (CBSA) officer, the traveller should not challenge the decision of the CBSA officer. If the quarantine exemption request is not approved, the individual must then comply with the CBSA officer’s decision to apply the new test and quarantine requirements.

3-day mandatory quarantine in a government authorized hotel

Employees arriving to Canada who have not been provided with an exemption letter should book ahead their stay. Exceptionally, in this case, hotel stopover bookings will have to be managed by a special American Express Global Business Travel by phone at 1-800-294-8253.

Employees whose quarantine exemption is refused by the CBSA officer will be required to call 1-833-641-0343 to find a quarantine location.

In either case, CAE will bear the accommodation costs for business travels.

Additional considerations applicable to all travellers

All travellers boarding a flight to Canada should:

  • have had a COVID-19 molecular test within 72 hours before the scheduled flight to Canada.
  • Use ArriveCAN to enter their travel information as well as quarantine plan and exemption request, if applicable.

For more information, click here.

Planning an upcoming business travel

As a reminder, all employees travelling for work must book their travel arrangements using AMEX and discuss their travel plan with their manager and where applicable, the designated project manager. The manager and/or the project manager are responsible for the travel of the employees in accordance with the COVID-19 travel checklist for business approval. As stated previously, the reason for travel must be considered essential.

Please also make sure you are familiar with the “Employees in the field” section content on the coronavirus website and view the following documents for more information:

Should you have any questions or concerns, please write to

The coronavirus committee

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