Frequently Asked Questions (FAQ)

Masks

EN - Masks

For anyone who enters our facilities, it is mandatory to wear a mask.

During the cleaning process, the crew should always wear gloves and masks.

Yes, please contact coronavirus@cae.com.

Yes. To support our prevention efforts, we have enhanced our position on masks to include guidelines around face coverings and eye protection. The new Personal Equipment Policy outlines CAE’s expectations around masks and eye protection :

  • Wearing a mask is mandatory at all times (including in corridors, entrances, washrooms, etc.), except when working at a workstation or having lunch at 2 metres (6 feet) or more from your colleagues; 
  • Procedural masks are mandatory in the zones where keeping 2 metres (6 feet) distance with others is not possible; 
  • Eye protection (safety glasses or visor) and procedural masks are mandatory in full-flight simulators and other enclosed training devices. 
  • At this point in time we are asking our customers to follow our policy. However we do respect the fact that they might have their own protocols/policies or decide not to wear masks during training as it might deviate from the operational context.

More information will be provided on how these measures are applied in your location.

The full flight simulator and other enclosed training devices are enclosed environments which increase the probability of virus transmission through air droplets because of the proximity of individuals. Given the enclosed environment, our instructors are potentially more exposed to air droplets (as the masks we are using are not fit tested). To minimize this risk the recommendation from our medical experts is for everyone to have eye protection to prevent droplets to get in the eye of the sim occupants.

Only masks provided by CAE are allowed on site. CAE currently provides procedural masks (ASTM Level 1 / EN 14683 Type 1) and face coverings.

Wearing a personal mask is not allowed on CAE premises.

Inside full-flight simulators or any other enclosed training devices.

If you are in a customer-operated site and that you are working at less than 2 metres / 6 feet from individuals who are not wearing a mask, the eye protection is mandatory as well. If you are alone in a full-flight simulator, wearing safety glasses is not required.

We understand wearing a mask may cause some discomfort, but it is important that all follow our safety protocols to ensure a safe environment. If you have a medical condition preventing you from wearing a mask, or if you experience skin irritation symptoms, please contact medical@cae.com

Whenever you’re working at less than 2 metres / 6 feet from your colleagues, including when you are inside a simulator, an aircraft cockpit, in a manufacturing environment or at a desk located less than 2 metres / 6 feet from your colleagues.

Whenever you’re in transit, walking in hallways, in common areas, in entrances, in washrooms, in elevators, etc.

Our medical experts do not recommend the use of N95 masks as they should be reserved for healthcare providers and are not required for CAE operations in the COVID‑19 context.

Also, any mask equipped with valves is strictly forbidden on our premises.

Only the eye protection that is provided by CAE: regular safety glasses or visors (availability of visors depends on the site’s supply).

Yes, you can use your own safety glasses. However, please note that regular glasses don’t provide an appropriate protection and can’t replace safety glasses.

No, only masks that are provided by CAE are allowed on premises.

Yes, CAE provides masks for all employees, visitors and clients on site.

Note: Only masks provided by CAE are allowed on our premises.

Employees in the field: CAE will also provide masks for employees who need to quarantine for 14 days after travelling in the field.

Yes. As mentionned in the Personal Equipment Policy you must wear a mask in all CAE facilities, at all times.

The only exception is when you are sitting at a desk or having lunch at more than 2 metres / 6 feet distance from your colleagues.


Vaccines

EN - Vaccines

Click here to access the Montreal CAE Vaccination Centre FAQ.

At the moment, given the strict conditions to administer the vaccine against COVID-19 and the list of priority individuals, for the foreseeable future, it is unlikely that CAE would be able to acquire the vaccine on its own. However, we believe the public sector should leverage the private sector’s capabilities to accelerate the vaccination.  We are making representations to authorities in that regard. Employees should follow the instructions of their respective Public Health Departments concerning where and, most importantly, when they will be able to get the vaccine.

No, for the time being, proof of vaccination is not yet accepted by the government as a replacement of negative COVID tests.

The scientists studying the vaccine’s effectiveness need to understand more about the protection that COVID-19 vaccines provide in real-world conditions. This lack of knowledge means we should act like the answer is yes.

Individuals who get vaccinated might spread the virus if they contract COVID-19 and their immune system does not fight the virus completely, by coughing, sneezing and breathing.

Remember: No one can be sure yet if this actually happens or if it happens often enough that you’d be emitting enough active virus to infect someone else.

The reason there’s uncertainty around this question is because the emergency authorization of vaccines is based on the vaccine’s ability to prevent the vaccinated person from becoming severely sick with COVID-19 rather than on preventing that person from spreading the virus. While experts learn more about the protection that COVID-19 vaccines provide under real-life conditions, it will be important for everyone (including those who are vaccinated) to continue using all the tools available to help stop this pandemic.

To protect yourself and others, follow these recommendations:

  • Wear a mask over your nose and mouth
  • Stay at least 6 feet away from others
  • Avoid crowds
  • Avoid poorly ventilated spaces
  • Wash your hands often

Source: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/faq.html

No. Health officials* recommend to keep practising the pandemic precautions for some time, even after getting vaccinated, because it will take some time for the vaccine’s effectiveness to build up. This means that people who are vaccinated should continue to steer clear of crowds, wear a mask, maintain a physical distance with others and frequently wash their hands.

Thus, as it may take several months for the majority of our employees to get vaccinated, it is very likely that we will keep our safety measures in place even after employees start to get vaccinated.

*Source: https://www.npr.org/sections/health-shots/2021/01/12/956051995/why-you-should-still-wear-a-mask-and-avoid-crowds-after-getting-the-covid-19-vac

Health officials* recommend to keep practising the pandemic precautions for some time, even after getting vaccinated, because it will take some time for the vaccine’s effectiveness to build up. This means that people who are vaccinated should continue to steer clear of crowds, wear a mask, maintain a physical distance with others and frequently wash their hands.

Thus, as it may take several months for the majority of our employees to get vaccinated, it is very likely that we will keep our safety measures in place even after employees start to get vaccinated.

*Source: https://www.npr.org/sections/health-shots/2021/01/12/956051995/why-you-should-still-wear-a-mask-and-avoid-crowds-after-getting-the-covid-19-vac

We are assessing the situation in the jurisdictions where we operate, including local laws and regulations, and we will draft a policy in the near future.


Medical

EN - Medical

You may be able to reduce your risk of infection by doing the following:

  • Maintain physical distancing (2 meters/6 feet).
  • Wear a mask or face covering in public spaces.
  • Work from home, if possible.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with people who are sick or have symptoms.

We ask that all employees work remotely until further notice. If you cannot work remotely, you can come to work until you spouse is tested positive for the COVID-19. However, if your spouse currently has symptoms of the COVID-19, you are requested to stay at home.

For now, there is no specific treatment for most people with coronavirus infection. Most people with common coronavirus illness will recover on their own. Your healthcare provider may recommend steps you can take to relieve symptoms.

Consult your healthcare provider as soon as possible if you observe some symptoms of the COVID-19:

  • fever;
  • cough;
  • shortness of breath;
  • loss or change of smell or taste;
  • sore throat.

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases. Some coronaviruses transmit between animals, some between animals and people, and others from people to people. Symptoms for the COVID-19 include:

  • fever;
  • cough;
  • shortness of breath;
  • loss or change of taste or smell;
  • sore throat.

If you develop symptoms of COVID-19, avoid contact with others and contact a healthcare professional. Tell your healthcare professional:

  • your symptoms;
  • where you have been travelling or living;
  • if you had direct contact with animals (for example, if you visited a live animal market);
  • if you had close contact with a sick person, especially if they had a fever, cough or difficulty breathing.

Only if the antibody testing is done after 10 days of contact.

The PCR test is a better method of testing. Actually, the antibody testing is not officially accepted by Health Canada. It is accepted by the US FDA. The problem with the antibody testing, which measures IgM and IgG antibodies, is that if the test is positive for IgM only, it could mean that the person was infected quite a while ago and is not infected now.

An employee who decides to do the test does not have to stay home until they get the results. However, they will have to quarantine if they were in direct contact with a COVID-19 patient, for a period of 14 days after contact, or stay home as long as they experience one of the symptoms that are described by the CAE policy.

If an employee decides to get a serology / anti-body testing for COVID-19, they are not required to tell the management unless the test is positive. If it is positive, they must inform the management.

In the event that a CAE employee is diagnosed with COVID-19, we are obliged to respect their privacy and not to disclose information about them. However, we will make every effort to inform those who were in contact with the employee and will take the necessary measures to ensure the safety of all employees.

First, you should follow the local government rule on self-quarantine. If you are not experiencing any COVID-19 symptoms, you can take your sick days. You can also use vacation time or leave of absence if you need to take more time. If you have trouble seeing a doctor, you can connect with the medical services team at medical@cae.com.

If someone is infected, they must inform the medical team at medical@cae.com. You are not required to inform your manager if you don’t feel comfortable to do so.

No, the flu vaccine does not protect against coronaviruses. The flu is mainly caused by two types of viruses: influenza A and influenza B (which are not related to coronaviruses)

For any medical questions or concerns for you or your family, employees are invited to write to our Medical services team at medical@cae.com.

Our procedure is to put the employees who have been in contact with this person under quarantine for 14 days. Subsequently, these persons must, on the 13th day of their quarantine, complete a form and send it to medical@cae.com to have access to CAE again.


Hygiene

EN - Hygiene

Please contact health and safety officer for any requests regarding cleaning requests on site.

For cleaning requests in our Montreal facility, please use the Montreal Facility Service Request (COVID-19) website.

The coronavirus can be inactivated by using alcohol or bleach. Best practices should include cleaning the surfaces with a detergent, followed by a disinfectant.

You may use the list of products provided by CAE. If they are not available, wipes containing not more than 70% alcohol can be used to clean the iOS screens.

It is possible to create your own disinfectant by following the CDC (Centers for Disease Control and Prevention) recipes, which are as effective as that in store for non-porous surfaces:

Disinfectant spray:

Ingredients Directions
• 1/3 cup bleach
• 4.5 L (1 gallon) water
1. Dilute the bleach into the water.
2. Pour the solution into a spray container.

Hand sanitizer:

Ingredients Instructions
• 2/3 cup 91% isopropyl alcohol
• 1/3 cup aloe vera gel
In a mixing bowl, stir isopropyl alcohol and aloe vera gel together until well blended.

Optional: Add 8-10 drops of scented essential oil.

Stir to incorporate.

Up to three days, depending on the surface. According to this study published in The New England Journal of Medicine:

  • The new coronavirus is viable up to 72 hours after being placed on stainless steel and plastic.
  • It was viable up to four hours after being placed on copper, and up to 24 hours after being put on cardboard.
  • In aerosols, it remained viable for three hours.

Please take all prescribed precautions when it comes to surfaces. Clean your work station before and after use with disinfecting wipes, wash your hands often with soap and water, avoid touching your face, etc. Also, be mindful of other surfaces you may be in contact with, such as door knobs, taps, etc.

We understand your concern regarding the disinfection of instruments and workspaces. For any concerns regarding the disinfection of facilities, we invite you to consult the site COVID-19 – Special process for Montreal Facilities services requests

Link: Montreal Facility Service Request (COVID-19)
Please consult the site for updates (answers, comments, etc.)

For all other questions on COVID-19 prevention at CAE:
Link: http://infocae.goclenche.com/

What is important is that the wipes or the spray to clean those devices contains alcohol. Wiping the surface once is sufficient as long as all the surface was in touch with the wipe or the spray.


Teleworking

EN - Teleworking

Please discuss your individual situation with your immediate supervisor.

As a preventive measure for employees who will be asked to work on-site, we will implement protocols to split teams in sub-groups to minimize contacts. We may also ask some teams to alternate work schedules (shift or rotation). Your management will inform you of those measures as soon as they are established.

We understand that this is not an easy situation and we are committed to provide employees with flexibility given the circumstances. Please complete your work to the best of your abilities, and if you foresee that you will not be able to complete your work, please discuss your individual situation with your direct supervisor.

Technology-Related Questions (IT)

Collaboration

EN - Collaboration

You can find these apps by clicking on the Windows logo at the bottom left-hand corner of your screen. You will then be able to scroll through your apps.

All employees have access to Teams.

CAE recommends using the collaboration tool Teams for your virtual meetings.

For all the details, click here.

If you need to use Webex, for specific or contractual reasons, and your team does not already have an account, please submit a request via My IT portal to obtain a Webex account.

We recommend you use Teams in priority.

  • All CAE employees have access to Teams.
  • You can also use Ready Access (Audio Bridge) if you have an account.

The main collaboration tools is Teams.

Click here to know more about how to use Teams.

To use Teams, you must agree with the terms and conditions and sign the NDA.

You do not work on military projects and have not signed the NDA yet?

  1. Connect to VPN
  2. Click here to gain access to Teams
  3. Licenses will be attributed within the next 12 hours
  4. Go to My Apps and click on the Teams icon to install the app

Working Remote (Tools and Access Requirements)

EN - Working Remote (Tools and Access Requirements)

To work remotely, you will need remote access (VPN token) if you require access to file servers or internal applications (i.e. Cisco phone, Oracle, Internal SharePoint, Gemini, Jira, etc.).

You do not need VPN access if you access applications such as Teams, Outlook or applications listed under MyApps (i.e. Workday, Workforce, Concur, IT Portal, CAEchampions, etc.).

We have a limited quantity of laptops available.
Please submit a request via My IT portal and your request will be processed according to availabilities.
Please note: you must get an approval from your manager beforehand.

You can submit a request via My IT portal for a VPN access.
Please note: you must get an approval from your manager beforehand.

Submit your request via My IT portal.
Please note: you must get an approval from your manager beforehand

Due to a limited quantity, we unfortunately cannot provide additional port replicators nor chargers to employees.

No, it is not possible to bring your current screen or computer tower home. In fact, most of these devices are attached to the office furniture.
If you do not have a laptop, please submit a request via My IT portal and your request will be processed according to availabilities.
Please note: you must get an approval from your manager beforehand.

CAE has a network capacity of a few thousand concurrent connections. We will follow the evolution of the usage in real time in order to increase the capacity if necessary.

However, in order to maximize our network usage, please follow these guidelines to ensure that the CAE network is used as effectively as possible:

  • Avoiding video or audio streaming if it is not used in a business context (for example: Youtube, Netflix, etc.)
  • Limiting your VPN usage during the day, especially if is not required. This preserves bandwidth for maximum usage.

Did you know?

You don’t need to be connected to VPN for most of your work activities. For example: if you have to connect through VPN to access a file on a server, retrieve this file and disconnect your VPN connection right after. Then, reconnect yourself to upload your updated file on the server after your work is completed.

Remember: there are over 50 applications available via My Apps that do not require a VPN connection. For more info, click here.

You can access your emails on the web by using the following link: https://caemail.cae.com.

Click on the following links and follow the instructions if you need to reset your login password or your VPN PIN.

Defense & Security and Civil

EN - Defense & Security and Civil

Yes, you can connect remotely and work from home.

If you do not work with or on military data, you can work from home using a VPN connection. However, you can’t connect via VPN to any integrated platform containing military data or artefacts (test facilities, labs, simulator).

If you are unsure of the classification of the data you are working with, contact the Export Control Department: cassandramaria.defazio@cae.com or maria.kounadis@cae.com.

Yes, only if you have a “VDI” connection.

If you do not have a “VDI” connection, you will need to work on site. Please confirm this in advance with your manager.

As a preventive measure for employees who will have to work on site, we will put in place protocols to divide the teams into sub-groups in order to minimize contact. We could also ask certain teams to alternate work schedules (day shift or night shift). Your manager will notify you of these measures as soon as they are implemented.

Please speak with your manager regarding this request. At the moment, VDI is limited to 250 engineering employees who work on specific projects.
If it is required, your manager will be able to submit a request

No. Those who need to work with protected or classified information need to access the information from a place that has been approved by the Canadian government.

Before going to our establishments, please discuss this with your manager.

If you need IT support, contact your local IT team or the global IT service desk at +1-514-341- 2000 (ext. 2555).

You will have to work on site at CAE, download the data you need on your local drive and return home with your laptop. You can then work on the data that you have copied over to your laptop. Please confirm this in advance with your manager.

Remember, you should never connect using your VPN to download military data from home. Only VDI connections are authorized to work remotely on military data.


Travel Information

EN - Travel Information

If possible, please communicate with the relevant customers, visitors and suppliers to assess essential activities and in-person presence.

If the visit is essential to maintain business activities, prior to their visit, inform them of the protocol in place in your CAE location, including:

  • local rules given by the government of your country or state/province/city
  • facility regulations (hygiene measures, opened entrance for visitors, declaration form)

If a quarantine period is mandated by your local authorities, all visitors must respect the quarantine period prescribed in order to preserve a safe workplace.

Yes, all travel must be re assessed and approved at the director level.

If you have planned a personal trip:

  • We do not recommend personal travels in the current context, unless absolutely necessary.
  • We recommend that you discuss with your direct supervisor to validate that you can come back to work or work remotely when you return, should your location impose a quarantine period (please read the HR FAQ for more information on quarantine periods).
  • Employees who travel for personal reasons s will need to follow government restrictions and requirements and will not have access to CAE facilities during the quarantine period.
  • Get information on the status of the location where you are travelling on your government’s website.
  • Verify if any restrictions apply.

A list of all CAE employees abroad has been created and validated.

Should you require any assistance during your business travel, please contact your manager or the coronavirus committee (coronavirus@cae.com).

In the event that commercial flights are no longer available, CAE will take all necessary actions to get employees back home. Moreover, CAE Business travel insurance will provide appropriate coverage if needed.

For business travel: CAE guidelines on business travel have to be followed: essential and client related travels only are permitted and must be approved at the director level. If approval is granted, the government rules apply.

The government has advised that individuals returning from outside Canada should self quarantine for fourteen days. There is an exception for individuals who provide essential services that support the movement of goods and people. The policy states healthy workers in the trade and transportation sector who are important for the movement of goods and people across the border, including crew on any plane, are deemed essential. CAE employees returning from outside Canada who are essential to the training of pilots and crew are captured by this exception. All other employees will be governed by the need to self quarantine for 14 days.

For personal travel: The same rules apply for people coming back from personal travel. Refer to the travel guidelines on the coronavirus website: http://infocae.goclenche.com/

If you just returned from a trip abroad and are staying home with your family, proper hygiene methods are required with frequent washing of hands and putting on a mask when you are not alone in the 14 days following your return. Masks can be provided by CAE to employees returning from a business trip.

All business trips (domestic and international) require approval at a director level until further notice. As CAE’s objective is to be there for its customers, travels are limited to activities that are directly related to providing services to our customers.

CAE continues to monitor the situation closely and will take all precautions to ensure the safety of its employees globally. Each situation will therefore be evaluated case-by-case.

On March 11, the World Health Organization (WHO) declared the COVID-19 outbreak to be a global pandemic, which represents an acknowledgement that the virus has spread over several countries and continents, therefore affecting an increasingly large number of people.

The situation is changing rapidly all over the world. For any national or international information, follow the local rules given by the government of the country (or state/province/city) of departure and destination. The local rules take precedence – make sure that you are aware of them.

Whether your family member is experiencing symptoms or not, follow the local rules given by the government of your country or state/province/city.

If your family member has been diagnosed with COVID-19, please read the HR guidelines

There are no changes to your insurance coverage. If you travel, please visit the Travel – Global Mobility page on CAEvox for all information around travel insurance coverage.

Each country defines its own entry and transit restrictions. Therefore, we recommend that all travellers make their travel arrangements through Amex and make the proper verification prior to booking their trip.

This information can be found on countries’ government websites.

You can also consult the International Air Transport Association (IATA) Travel Center which provides regular updates on the rules applied by the different countries.

At the moment, we are asking all employees to postpone any trip that is not directly related to providing services to our customers. Employees that will be sent abroad must get approval at the director level.

If you refuse to travel for work, please speak with your direct supervisor for options.

If this situation occurs, we believe that the government will provide sufficient time for people to react and return home, and CAE will provide the appropriate guidelines to employees. It must be noted that we are not there yet, and all the measures put in place by the government are to avoid getting there.

If you are travelling and feel sick with fever, cough, or difficulty breathing, you should seek medical care and notify your supervisor and CAE’s medical service at medical@cae.com.

All employees experiencing breathing difficulty should seek medical care and notify CAE’s medical services as well.

The government has clarified that any Canadian citizen or Canadian permanent resident will be able to continue entering the country. However, they must comply with the quarantine rules in place.

That said, CAE will ensure that employees can return home at the end of their mandate, even if commercial flights are becoming rare. We will find a way to bring them home safely.

First, the person should get tested. Until results are available, the person should self-quarantine at home or in the hotel for 14 days (if not in their home country). If the results are positive, the employee should contact the medical team at medical@cae.com. The medical team will inform the employee of the protocol to be followed.

CAE has contacted all its employees impacted by this situation. A procedure has been implemented to manage this situation. In any cases, CAE will do all the necessary actions to ensure the health and security of its employees.

For business travel: CAE guidelines on business travel have to be followed: essential and client related travels only are permitted and must be approved at the director level. If approval is granted, the government rules apply.

The government has advised that individuals returning from outside Canada should self quarantine for fourteen days. There is an exception for individuals who provide essential services that support the movement of goods and people. The policy states healthy workers in the trade and transportation sector who are important for the movement of goods and people across the border, including crew on any plane, are deemed essential. CAE employees returning from outside Canada who are essential to the training of pilots and crew are captured by this exception. All other employees will be governed by the need to self quarantine for 14 days.

For personal travel: The same rules apply for people coming back from personal travel. Refer to the travel guidelines on the coronavirus website: http://infocae.goclenche.com/

CAE will ensure that you can return home at the end of your mandate, even if commercial air travel is limited. CAE will find an appropriate way to bring employees back home safely.

All employees who were abroad (for work or leisure) are asked to follow the local rules given by the government of their country or state/province/city. The local rules take precedence – make sure that you are aware of them.

  • If a quarantine period is mandated, please work from home for the required period. You can refer to the remote work policy for CAE’s guidelines.
  • Based on the latest government recommendations from various countries, we have asked that employees from all CAE sites worldwide work from home until further notice.
  • If for some reason, you are not able work from home, please consult the Human Resources guidelines.

Given that the coronavirus has a 14-day incubation period, we recommend that you monitor closely any symptoms of the COVID-19 (fever, cough, difficulty breathing, loss or change in taste and smell). You should also follow the recommended hygiene measures. For more information, please read the General Health information FAQ.

The local regulations and guidelines given by governments (country, province, city) prevail and should be followed by all of us. You should refer to the local government website to ensure what are the quarantine requirements.

For Canada, the government has mandated individuals returning from outside Canada to self quarantine for fourteen days. There is an exception for individuals who provide essential services that support the movement of goods and people. The policy states healthy workers in the trade and transportation sector who are important for the movement of goods and people across the border, including crew on any plane, are deemed essential. CAE employees returning from outside Canada who are essential to the training of pilots and crew are captured by this exception. All other employees will be governed by the need to self quarantine for 14 days.

Any person in quarantine who must return to work must complete a form on the 13th day of their quarantine and send it to medical@cae.com to have access to CAE again.

Yes, CAE provides masks for all employees, visitors and clients on site.

Note: Only masks provided by CAE are allowed on our premises.

Employees in the field: CAE will also provide masks for employees who need to quarantine for 14 days after travelling in the field.


Human Resources

EN - Human Resources

Once a new requisition is approved in Workday, a recruiter will reach out within 2 business days to discuss requirements and next steps. The hiring process has been modified to accommodate virtual interviewing.

The forms will continue to be collected and sent to Sun Life Financial.

However, to avoid the unexpected delays, we recommend:

  • Make claims online on the Sun Life website or on the mobile app. These options have the advantage of making refunds within 48 hours for most cases. For full details, visit the Benefits website under the Forms and Links tabs.
  • Send paper reimbursement requests directly to Sun Life at the following address:

Sun Life of Canada
Life Insurance Company
CP 11658 Succ CV
Montreal QC H3C 6C1

Rest assured, we are in contact with our insurer on a daily/hourly basis to ensure that the medical coverage is maintained with the current circumstances. We received confirmation from our insurers that employees on business travels will continue to be covered for health insurance if they get COVID-19 when locally or internationally travelling for CAE.

If, under any circumstances, our insurer limits the coverage related to COVID-19, CAE will cover employees on business travel who will need medical care, while abroad, in accordance with the same terms and conditions stated in the current contract.

Note that there may be restrictions on coverage for any personal travels.

If there are any emergency, you can contact the medical team at medical@cae.com

Corporate protocols and government regulations apply to all employees – current and new.

Please discuss your individual situation with your immediate supervisor. If an employee has medical concerns, they should contact the medical team at medical@cae.com.

  • We encourage all employees to work from home when their role permits it.
  • When working from home your pay will continue as per usual.
  • Your timesheet should be completed as usual.

You may quarantine and you may use your vacation, leave or bank time or, where locally available, you may apply to government programs for work implications.

You will need to provide a medical certificate and send it to medical@cae.com.

Your pay will not be impacted.

In most cases, the same protocol applies.

Please refer to your direct supervisor for specific guidelines applicable to your group.

CAE will do everything in its power to repatriate employees abroad and continue to provide appropriate support to ensure the compliance of its employees on business trips.

CAE agrees to pay the usually approved travel expenses and salary until repatriation.

CAE will provide the medical care provided in the employee’s insurance coverage.

Flexibility to the current local policies may be applied.

For more details, please refer to your local HRBP or benefits specialist.

Reach out to your direct supervisor and refer to your local business continuity protocol.

Your local benefits and “Return to work” policy apply.

You should make required arrangements to apply the working remotely recommendation where possible and respect the business continuity plan afterwards (including ensuring that new employees have the required IT tools to work remotely).

For Canada only:

  • You should reach out to your new employee, tell them to not come to CAE until advised otherwise.
  • Managers should find a moment to provide all required tools to new employee and respect the contingency plan afterwards.
  • Their pay will not be impacted.

Consider that this period of crisis is temporary. CAE also has an employee and family assistance program that can be reached 24/7 by phone, internet or mobile app. You can discuss your concerns and concerns with a professional trained to provide psychological support. The number to reach them is 1-866.276.6607. We also encourage you to discuss this with your manager if you feel that the work at home is becoming more and more difficult to manage.

We recommend that people using public transport take all the necessary precautions, such as wearing a mask during the journey and following hygiene and prevention rules to avoid contaminating its co-workers.

The customer will need to follow the local government rules. Therefore, it is possible that a mandatory self-quarantine will be requested. Please make sure to talk with your customer prior to his visit to our facility.

Nevertheless, if the customer comes to our facility, he will need to sign a declaration form mentioning that he does not have any COVID-19 symptoms and that he wasn’t in contact with a confirmed case of COVID-19.

  • If possible, please make all necessary arrangements to reduce impacts on your work.
  • If arrangements are not possible, please reach out to your direct supervisor to discuss the possibility of working on a different work schedule.
  • If it’s not possible to make arrangements, employees may have access to unemployment insurance. Several governments have narrowed the criteria to ensure people who must isolate themselves are eligible to the program.

The banked time will not be paid out at the end of March. Rest assured, it will not be lost. Employees will have the opportunity to use this banked time in the next coming months.
If the employee uses a portion of it for their vacation, the remaining banked time will be paid out at a date yet to be determined.

Each leader is responsible to inform their teams (current and new employees) about the protocols in place at CAE. We encourage you to connect with your new employees as soon as possible to inform them of the protocols.

If you are quarantined due to business travel, you will be paid based on your work week applying for the duration of your trip.

If you are required to quarantined due to personal travel, your local sick plan may apply if you are considered sick as per plan rules. If not, you can use your vacation time or, where locally available, you may apply to government programs for work implications.

You must work remotely.

If your role does not permit you to work remotely, your pay will not be impacted.


Cost containment measures